Manager's Toolkit: The 13 Skills Managers Need to Succeed

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Harvard Business Press, Mar 31, 2004 - Business & Economics - 352 pages
Zeroing in on the specific skills that make great managers stand out from the pack, this comprehensive guide is both an essential primer for new managers and a valuable resource for seasoned executives. From hiring and retaining good people to motivating and developing team members, from understanding key financial statements to delegating work effectively, and from setting goals for others to managing your own career, this actionable guide walks readers through every aspect of managing in a complex business world. Filled with practical tools and tips, this essential toolkit helps managers to stay at the top of their game.
 

Contents

Setting Goals That Others Will Pursue
3
Hiring the Best
17
Keeping the Best
41
Delegating with Confidence
63
Managing Your Time
77
Reaching the Next Level
91
Managing Teams
93
Appraisal and Coaching
115
Budgeting
217
Understanding Financial Statements
243
Net Present Value and Internal Rate of Return
263
Breakeven Analysis and Operating Leverage
279
Useful Implementation Tools
285
Legal Landmines in Hiring
295
Notes
299
Glossary
303

Handling Problem Employees
133
Dealing with Crises
153
Developing Your Career
169
Becoming a Leader
189
Strategy
205
Mastering the Financial Tools
215
For Further Reading
309
Index
319
About the Subject Adviser
327
About the Writer
328
Copyright

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Page 23 - If you don't have a good attitude, we don't want you, no matter how skilled you are. We can change skill levels through training. We can't change attitude."5 Does this emphasis on hiring people with great attitudes and keeping these people happy pay off?

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