Workforce Cross TrainingDavid A. Nembhard In today's ultra-competitive global business environment, it is becoming increasingly important for companies to reduce spending while simultaneously improving their efficiency and productivity. To achieve this goal, many organizations are opting to implement cross training programs in order to maximize the potential of their existing workforce, th |
Contents
| 3 | |
chapter 2 Job assignment | 65 |
chapter 3 Factors affecting crosstraining performance in serial production systems | 87 |
chapter 4 Cross training in production systems with human learning and forgetting | 111 |
chapter 5 Valuing workforce crosstraining flexibility | 131 |
Crosstrained teams | 153 |
chapter 6 Best practices for crosstraining teams | 155 |
chapter 7 Team training in complex environments | 181 |
Applications of workforce cross training | 209 |
chapter 8 Workforce cross training in call centers from an operations management perspective | 211 |
chapter 9 Partial pooling in tandem lines with cooperation and blocking | 241 |
chapter 10 Design of a laborintensive assembly cell in the clean room of a medical device manufacturer | 279 |
| 321 | |
Back cover | 339 |
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Common terms and phrases
absenteeism allocation Andradóttir Argon assignment problem assume balanced lines batch behavior Bendin Best practice Bokhorst buffers call center Cannon-Bowers capacity cellular manufacturing considered constraints coordination cross training cross-training policies cutters decisions effects efficiency evaluation factors Figure holding cost International Journal job rotation Journal of Production labor assignment rules labor strategies learning and forgetting machine coverage machine group manufacturing mental models minimize Molleman multifunctionality Nembhard number of skills number of workers Operations Research optimal outcomes pooled station pooled system positional clarification positional rotation programming queue real options redundancy rotation interval routing policy Salas Section servers shared mental models simulation Slomp specific staffing levels structure Table tandem lines task proficiency differences team members team performance team processes team training team-interaction teamwork throughput total number training costs types of tasks unpooled when-rule where-rule who-rule worker differences workforce workload